Our software documentation follows a fairly strict format. This was done intentionally so we can offer you the easiest route to your information possible as well as allow our technical writers the ability to produce quality documentation for our end-users.
People learn in different ways, and currently we offer a variety of consumables in order to meet the needs of our users.
- Topical Articles
- Interface Articles
- User Tickets - Private
- User Topics - Public ( Community Forum )
One day, we also hope to add full Guides to the list, but currently those aren't available.
Let's get into the items above.
Our topical articles are built with interface articles. The interface article is the core piece of our documentation. Most 'topics' will traverse multiple interfaces within our software. These documents outline those processes.
The interface article is the core piece of our documentation. Every action you take in C2C requires the use of an interface. Each of these interfaces is documented with an interface article, or should be. If you find one that isn't, let us know and we'll get it done.
What is an Interface?
Find an example of the Welcome Interface pictured below:
If you will, notice the 'Help' option at the bottom of the interface. That option, when selected, will take you to the interface's corresponding help document. You can review the Welcome Interface Article by clicking that link.
Now, it is important that you realize that we name all interface articles with the exact same name as its corresponding interface.
So, what does that mean for you? All you have to do, if you have issues working with an interface, is find that interface article in our Interface Article Big List by the interface name.
More importantly, the interface should have a help option listed within the interface. If it does not, let us know and we'll correct that.
Lots of folks love videos. You may be one of those! We are happy to oblige, but videos are tricky. They require the most time to produce, and are the most volatile and hardest to update information we produce. However, we are happy to create and maintain as many videos as are required to help you get the answers you need. All you have to do is request the video and get enough votes for us to move that issue to the top! Then we will do exactly that.
Find our current videos here --> http://support.c2cschools.com/forums/7-software-documentation/categories/859-videos/topics/
User Tickets - Private
If you have any issue that requires sensitive information about you or your group, you should submit a support ticket. You can learn more about that by reading this article.
User Topics - Public ( Community Forum )
This is the organic way in which you can get help from your peers, offer help to your peers, and receive answers from C2C Staff in a manner that can assist multiple users as once.
Should you find you have any other questions or concerns about our Software Documentation, please let us know in a comment.
Thanks and happy learning!
Customer support service by UserEcho