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Answered

Important Information Regarding C2C and the FHSAA (Nov 2016)

Luke Chavers (VP, CTO) 3 years ago • updated by anonymous 1 year ago 3

This community discussion thread was created as a place to centralize news and discourse related to the FHSAA's decision in November, 2016, to discontinue their subsidization of the C2C service fees for their member schools.


We will post important information, links, and news here, first, so please check this thread often if you'd like to stay up-to-date. You may also ask questions, below, and one of our staff will respond as quickly as possible.


Updates

C2C has launched its "Service Subscription Packages" system to facilitate direct subscriptions with schools in Florida. You can order a subscription for your school, right now. More information can be found here.



Frequently Asked Questions:

We're saving this spot for questions directly related to the FHSAA/C2C decision and how it affects C2C users. We've moved the FAQ for general questions about C2C service subscriptions, which were previous at this location, to the "Service Packages for Florida Schools" page.


More information will be posted very soon.

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Upcoming Changes to our Public Site

Luke Chavers (VP, CTO) 6 months ago • updated by Kimberly Lenoir 6 months ago 1

Over the next several months, C2C will be making significant changes to its public site, including existing school websites.

Since day one, we've wanted to provide schools with a public-facing website that students, parents, and fans would find useful.  For years, however, we've received user feedback telling us that we've missed the mark.  Our public facing website has a number of problems that make it sub-optimal and only a handful of our 2,000+ schools use or promote their C2C website.  The current C2C school sites are difficult to manage, easy to misconfigure, not compatible with mobile devices, and the design is outdated, at best.

We've made efforts, several times in the past few years, to correct some of those problems and enhance the public user experience.  However, those efforts did not succeed because we have not been able to find an approach that simultaneously improves all school websites without more-or-less destroying the customizations that some schools have made.  Because we allowed schools to build their own content, we've found ourselves "locked in" to the existing system and unable to make significant improvements.

Following at least a dozen meetings on the topic, we've concluded that the only way we'll be able to improve our public-facing site is to start fresh and rebuild the public system from the ground up.  The decision to do so was not an easy one, as we fully recognize that some schools have put in a lot of time and effort on their existing C2C Schools websites, and starting over will surely mean that most (or all) of their work will be lost. To make up for it, we'll be working very hard to ensure that the new system provides users with a better experience and features that improve their lives.

Another reason our previous efforts to improve the public portions of our site have failed is that we've tried to do too much at once.  Building feature rich websites for thousands of schools in one go, we've found, is an incredibly difficult endeavor.  Our last attempt stretched 18 months and in that time the back-end system had so many changes that our public effort ground to a halt and was not able to progress.  So, this time around we plan to use a more iterative approach, starting small and adding individual features, one-by-one over time.


In Summary:

  • C2C will be taking down all public school sites within the next 1-3 months while a new public website system is created.
  • The new system will be minimal at the time of launch; what we call a MVP ("Minimum Viable Product").
  • New features will be added to the new public site system over time and through multiple iterations.

Besides making the effort more manageable for our developers by breaking the massive project into smaller parts, using an MVP and iterative methodology will allow us to gather feedback at each stage.  This will (hopefully) ensure that we do not waste much time developing features that users are not interested in or adding functionality that users do not want.  In light of that, we're not planning beyond the short-to-mid-term and the full feature set will be realized as the project matures.  However, we have established a few of the major goals for the improvements ...


Overall Goals:

  • The new public system should be 100% compatible with all mainstream mobile devices.
  • The new sites should be universally attractive and easy to use.
  • The new sites should include functionality that brings athletes and parents into the C2C workflow.
  • The new public system should have fewer customization options, to reduce complexity and to avoid future "lock in".
  • New "widgets" should be developed to allow C2C content to be placed on external school websites.

Additional details will be forthcoming; new information will be added to this article as it is resolved.

Please feel free to add comments, below, or open a support ticket to join the conversation.  Your feedback is welcomed and appreciated!

Thank You,

Luke Chavers

VP & CTO

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push more than one athlete at a time

All schools, mainly middle schools would like to be able to push more than one athlete at a time and the school that is being pushed to frequently should not have to be searched every time

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Upcoming Changes to SiteMail and the Alert System

Luke Chavers (VP, CTO) 2 years ago • updated 2 years ago 0

For the past season (or so), we've been evaluating the "Site Mail" and "Notification/Alerts" systems in the c2cschools.com members' area to see if they can be improved.


Over the next few weeks we'll be implementing a few important changes based on our findings and wanted to let our users know, ahead of time, about those changes in the hope that it will reduce or eliminate any surprises or misunderstandings.


Here's what we plan to do:


  • We will be removing most or all of the "Site Mail" sub-system
  • We will be updating how various "Send as Email" features work
  • We will be improving "Alerts" in a way that reduces clutter and promotes prioritization and filtering.

We decided to make these changes based on information we gathered from observation, analytics, and user feedback.


Here's the high points of our rationale:


  • Less than 10% of all "Site Mail" messages are ever opened by our users.
  • All Site Mail is sent out as Email, making it a redundant system
  • Less than 1% of our user base uses "Site Mail" to send messages
  • "Site Mail" is the 2nd most significant contributor to login times/speed
  • Many users have thousands of unread "Site Mail" messages
  • A high percentage of our users have very large backlogs in the "Alert" system
  • Many important "Alerts" are overlooked because they get buried in the list
  • Many users have asked us to make certain alerts "expire" after a certain period of time.

We will roll out the changes to system using an iterative approach, in order to reduce the number of bugs that we create, but we do expect at least a few minor issues because these systems are built into the core of the c2cschools.com engine. If you experience any problems, please open a support ticket and we'll work to remove any issues as quickly as possible.


You are also welcomed, and even encouraged, to provide feedback and suggestions or ask questions regarding this change, in the comments section below.


We appreciate your ongoing support and we will continue to work hard to make our software the best that it can possibly be.


Thank You,

Luke Chavers
VP & CTO

c2cschools.com

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Completed

How do you add a sport?

Bobby Galyan 3 years ago • updated by Megan G. Tuck (C2C) (VP, COO) 9 months ago 5

Looking to add basketball???

+1
Completed

how to see officials history?

Robert Ortiz 3 years ago • updated by Megan G. Tuck (C2C) (VP, COO) 3 years ago 15
0

how to delete an athelte

Cinid Markham 4 months ago • updated by Marvin Chou (AHSAA Assistant Director) 4 months ago 5

How do you permanently remove an athlete from your athletic roster

0

How do I see another teams' rosters birthdates?

Alex Deal 5 months ago • updated by Marvin Chou (AHSAA Assistant Director) 5 months ago 1

Can I check the birthdates of players on another team that we played?  How?

0
Answered

Where do I find the online Soccer Rules Clinic?

Patrick Patterson 5 months ago • updated by Megan G. Tuck (C2C) (VP, COO) 5 months ago 3
0
Completed

Form 35A Where is it?

Marc Johnson 5 months ago • updated by Megan G. Tuck (C2C) (VP, COO) 4 months ago 5